EN000P - General index and frequent asked questions

EN000P - General index and frequent asked questions

Your company has been registered as a supplier in the SerCAE One platform, that works as a business Community for the document management. There will be other companies registered too:
  1. Some of them, as yours, will act as suppliers and will work for the client companies, either directly or subcontracted by another supplier which, in turn, works for the client.
  2. Other ones will act as clients, whose suppliers will work for them.

As a supplier company, you will see a list of the clients your company works for and a list of the contracts - works through which you are contracted by your clients. These contracts - works will specify a period of validity and the location where the work takes place. The platform enables any client to invite your company to join a work and to upload to SerCAE One the documentation requested for taking part in this contract - work.

SerCAE One allows to consult and manage every document that your company has to provide regarding the company itself or its elements (workers, equipment) to meet the requirements your client requests. It will enable you to know in advance the compliance for every document request and, as a result of this, the access authorisation for your workers, vehicles and items of machinery to enter the sites. Each document request has been defined according to some attributes, that will affect the way to be requested, its expiry dates and the effects of its validation on the accreditation or the authorisation to access the facilities of the client.

There will be users on behalf of every company registered so they can access the plataform with their own passwords. In some projects it will be necessary to sign a price plan according to your needs before being given the password to enter SerCAE One.
 
When the session starts, the home screen enables to access different functionalities. The design of the screen provides easy-to-use navigation options and clear information of the path of the current screen.

Basically, the platform envisages 3 levels or scopes. Some actions are carried out in each one of them:
  1.      The Community scope.
  2.      The scope of one client my company works for.
  3.      The scope of onecontract - work my company takes part in for the client it works for.

Scopes in SerCAE One

Various actions are available for the user. They can be divided into thematic areas for clarity:

  1. Managing own data ► of my company and its users, including the notifications they will receive from SerCAE One.
    1.      Managing my own user.
    2.      Managing other users of my company.
    3.      Managing my company.

  1. Registering / editing elements of my company and associating them to clients / contracts - works ► at every scope of those aforementioned.
  1.      Registering / editing workers.
  2.      Registering / editing equiment (vehicles, machinery).
  3.      Associating / editing / ending the association of workers to a client.
  4.      Associating / editing / ending the association of equioment (vehicles, machinery) to a client.
  5.      Associating / ending the association of workers to a contract - work.
  6.      Associating / ending the association of equipment (vehicles, machinery) to a contract - work.
  7.      Associating / ending the association of subcontracted companies to a contract - work.

  1. Linking mycompany with its clients ► accessing the client / contract - work scope.
  1.      Consulting the clients my company works for.
  2.      Consulting the contracts - works my company takes part in for the client it works.
  3.      Consulting the accreditation / lack of accreditation for the contracts - works my company takes part in.

  1. Consulting / uploading the documentation requested ► at every scope of those aforementioned.
  1.      Consulting / uploading the current / past document request of the company for the Community and every client my company works for.
  2.      Consulting / uploading the current / past document request of my company and every element (worker, equipment) for the Community and every client.
  3.      Consulting / uploading the current / past document request of one worker for the Community and every client.
  4.      Consulting / uploading the current / past document request of one equipment unit (vehicle, machinery) for the Community and every client. 
  5.      Consulting / uploading the current document requests of the company and every element (worker, equipment) for one client.
  6.      Consulting / uploading the past document requests of the company and every element (worker, equipment) for one client.
  7.      Consulting / uploading the current document requests of the company for one contract - work.
  8.      Consulting / uploading the current document requests of one worker for one contract - work.
  9.      Consulting / uploading the current document requests of one equipment unit (vehicle, machinery) for one contract - work.

  1. Access control ► to know in advance who will / will not be authorised to enter the site and to obtain the access records.

Please find next some Frequent Asked Questions:
1) Problems regarding the password when entering the platform.
2) Editing the personal data of one worker (name, ID, picture...) or equipment (brand, serial number...).
3) Editing the professional data of one worker (activity, hazards, type of contract...) or equipment element (typologie it belongs to).
4) Finalising the participation in a contract - work of one worker or equipment element.
5) Editing the documentation uploaded for the Community.
6) Editing the documentation uploaded for one client.
7) Uploading a document for a past request for the Community.
8) Uploading a document for a past request for one client.
9) Consulting the access authorisation of one worker or equipment element to one location.
10) Consulting the accreditation of my company for one contract - work.